Howard Cundey Family Multi-Award Winning Agents
We work hard to be a great at what we do, because being average just isn’t good enough in today’s marketplace.
So we go the extra mile to be the best. The feedback, testimonials, comments and praise we receive from you, our clients, makes that effort worth the while.
Our biggest achievement to date was winning Best Medium Estate Agency of the Year UK 2015/2016
We were very proud to have collected the four awards in 2015/2016.
Winners were decided based on a rigorous and thorough judging process by a panel of 20 industry experts who assess initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and independent mystery shopping exercises.
The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and Gerry Fitzjohn, VP of The Property Ombudsman acted as Arbiter.
Thank you Estate Agency of the Year Awards 2015/2016!
Gold - UK Medium "Estate Agency of the Year 2015/2016"
What the judges said
Quality recruitment is the number one priority at Howard Cundey as the directors believe that if they employ the best people, best practice will naturally follow.
They follow the belief that if a company recruits according to attitude and work ethic, that everything else can be taught. The culture at this agency is one of positivity and proactivity and the panel found every evidence that the team buys into this wholeheartedly.
The offices are designed to reflect the branding and ethos however the interiors are also planned according to the location so the fast paced town offices are furnished and set up differently to the more rural locations. Each branch is still instantly recognisable as a Howard Cundey office though.
Every sale is managed by a Client Manager and there were numerous examples of the team exceeding expectations in the service they provided.
Gold - Medium South East "Estate Agency of the Year 2015/2016"
What the judges said
This agency seeks to build long-term relationships with its clients, and the directors understand they can only achieve this aim with the correct people in place. Referrals and repeat business levels are significant and this is due to the expertise and attitude of the Howard Cundey team. Training is continuous, and methods and delivery are amended throughout the progression path to reflect the position of the individual.
Therefore induction training methods and content are very different to the mentoring initiatives that are shared with more experienced members of the team. The directors have identified eight core values intrinsic to the business, and every interaction is undertaken with these in mind. They hold regular internal forums whereby staff can participate in creating plans and strategies for the direction of the business thus ensuring their commitment to delivering on these policies in every customer interaction.
Gold - Social Media "Estate Agency of the Year 2015/2016"
Howard Cundey is an out and out winner in this category. The team identified that social media enables them to reach specific audiences, and they’ve built an enviable online presence. They’ve sought to move beyond gathering likes and followers to build real engagement with the community. There is an exciting blend of online and offline activities, and nowhere was this clearer than with the hugely successful “Howard the Fish”campaign. This is their biggest ever digital campaign and is a shining example of how to get people talking. This started with an online video and was supported by branded printed materials in the office, as well as giveaways such as fish stretch balls. The website was reconfigured so all property searches return fishbowls so all elements were linked. This year has seen them position social media as central to their business, and the directors have committed that all future marketing will be digitally led.
Bronze - Training & Development "Estate Agency of the Year 2015/2016"
Training is delivered by individuals from Howard Cundey alongside expert external trainers. There is a culture of peer learning as they’ve identified which employees have a flair for training and they are now delivering sessions to their teams – a sales consultant is the resident expert on the business software, and one of the directors trains on listings.
The directors have sought to personalise incentives so outstanding individual development is rewarded in a number of ways from voucher schemes to bonuses and recognition at the annual awards presentation.
Innovator of the year 2017-2018 Negotiator Awards
Following their success in 2016, Howard Cundey and Family are delighted to have had another multi-award winning year in 2017, receiving industry accolades across the board for both the company as a whole and for the excellent service provided in individual branches.
Joint Senior Partners Dan Berrisford and Tim Foulkes have spent the last decade at Howard Cundey developing innovative and original customer solutions that deliver fantastic results and ultimately very happy customers. High standards of service, attention to detail, integrity and dedication are values that are as important now as they were when the business was founded, and the results of this hard work has been shown with the range and variety of prizes that they have been awarded.
This year saw the launch of a number of new, high-profile initiatives which offer customers more options and greater choice when marketing their house. Howard Cundey Live, an online platform enabling customers to take more control of the sale of their property for a reduced fee. This made up one part of the popular ‘Four ways to Sell’ scheme, which was the cornerstone of the agency’s recent prestigious GOLD AWARD at The Negotiator Awards, presented by comedian Jimmy Carr, where over 750 guests gathered to celebrate the very best in residential property companies in the UK.
Of the win, Dan and Tim said ‘we are delighted with the judge’s award for Innovator of the year with our Four Ways to Sell. We have developed our estate agency brands to be modern and forward thinking, offering the customer real choice in todays’ challenging market. This prestigious award sets us apart from the competition and we will continue to build on this customer centric platform to expand our business. We are both very proud of Team Howard Cundey!’
Best in Marketing Awards 2017/2018
Other awards in 2017 include winning ‘Best in Marketing 2017/2018’ at the esteemed Mayfair Awards, emphasising the effectiveness of Howard Cundey’s innovative approach to customer solutions, as well as Best Estate Agent Guide Awards winning ‘Exceptional’ for East Grinstead Lettings, Forest Row Lettings and Edenbridge Sales departments.
The whole team at Howard Cundey are looking forward to an exciting 2018, which will be their 50th birthday year, building on the success of their ground-breaking solutions delivered in 2017. With some innovative new campaigns in the pipeline, it is sure to be another year to remember as they continue to provide high-quality property marketing services to customers across the South East and London.
Property Wire Best Online Estate Agency Nominated 2018
We are proud to have been nominated Top Ten Best online Agency for the Property Wire Awards 2018
Howard Cundey LIVE shortlisted TOP 3 Online Estate Agency Property Wire Awards
Property Wire Awards
Congratulations! We are delighted to let you know that Howard Cundey LIVE has been shortlisted for Best Online Agency in the 2018 Property Wire Awards.
The industry has spoken and you have been selected as one of the top three businesses in your specialist area of the market.
A massive thank you to everyone that voted and shared the voting.
The winner will be announced next Friday and we will keep you posted.